We strive to provide high-quality products and services. If you are not completely satisfied with your purchase, you may request a return or refund according to the policy below:
Return Policy
- Return Period: You may request a return within 14 days from the date of receiving the product.
- Eligibility for Returns:
The item must be unused, in its original packaging, and in resellable condition;
Proof of purchase (invoice or receipt) must be provided;
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Refund Policy
- Refund Process:
- Submit a refund request with required details;
- Once approved, the refund will be processed within 3–7 business days to your original payment method.
- Refund Scope:
- The refund includes the product price and any paid shipping fees (if applicable);
- Discounts, coupons, or reward points used in the purchase may not be refunded.
- Additional Notes:
- Refunds will be issued to the original payment method only;
- Processing time may vary depending on your payment provider.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Contact Us
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@yalantrade.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
- If the return is due to a product defect or our error, we will cover the return shipping cost;
- If the return is for other reasons, the customer is responsible for return shipping fees. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
To request a return or refund, please contact our support team:
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM
Phone: +86 180-5889-4114
Email: info@yalantrade.com